Return Policy for the US

At Shopify, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.

Please see the full POS Equipment Agreement below.

Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your hardware, please reach out to the Shopify support team at retail-support@shopify.com or via the contact page here. We can only process these requests within 30 days after delivery. 

Requirements

Within 30 Days - You must request a return within 30 days of the product being shipped to you. Returns must be shipped back to our warehouse within 7 days of receiving your return label.

Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. Shopify may reject the returned product if there is damage to the product and/or product packaging.

If a product is deemed unfit for return, Shopify will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options:

1. The product will be shipped back to the customer at a shipping cost of $30 ; or
2. The product will be recycled.

If you do not select one of the above options within 14 days of Shopify informing you that your return has been rejected, the product will be recycled.

Customer Pay Return Shipping - All orders shipped to the Continental US will be subject to a the standard rate of the place you are returning the items. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment. 

For orders outside the Continental US, customers are responsible for purchasing a label and sending the item(s) back to our warehouse. If you provide us with proof of shipment and cost, we can authorize a Shopify subscription credit for the cost.

Due to the nature of physical gift cards we are unable to offer any returns/refunds on gift card orders once they have been printed. If a gift card order has moved to the proofing stage but not printed, a $15 charge will apply, which will be taken from the refund provided.

We will not accept returns in Jewelry/Accessories - For items such as Jewelry (Earrings, necklaces, wristbands) and Accessories (Sunglasses) are final purchase and we will not accept returns, unless the product has arrived damaged, we will process a claim, once received an answer will be provided in the next 7 days. To answer inquiries: info@saraisboutique.com.

For Clothing we only accept exchanges - We will accept exchanges in clothing if the size is not adequate (PLEASE READ AND REFER TO OUR SIZE CHART TO ASSURE CLOTHING SIZE) if the size is incorrect, the customer will incur in return shipping costs. We will not accept clothing that shows wearing/used condition, damaged not caused during or caused after customer receive the item, or that present wearing/use like perfume or any other smell strange to the new clothing. Contact: info@saraisboutique.com

We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 30 days from date of purchase. In the event you are missing an item from your order, please contact retail-support@shopify.com or via the contact page here.  

 

Instructions

As long as your return adheres to the requirements described above, follow these steps to return your product(s):

1. Please request a return form to info@saraisboutique.com
2. After reviewing your return form, Print out the return label and securely attach it to a suitable shipping carton.
3. Drop the package off and pay shipping costs on the shipping carrier of your choice.
   

We will receive and review the products you have returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 15 business days for this process.

If you have any questions or concerns about making a return, feel free to contact us to info@saraisboutique.com.

Availability

Every effort is made to maintain sufficient stock of all the products we offer. Potential inventory shortages at our distributor may impact our ability to fulfill an order. We reserve the right to cancel an order if we are, for any reason, unable to fulfill the order requirements. If we are unable to fulfill an order, we will notify you by email.

Shipping

Inventory shortages or other fulfillment issues may cause delays. Your order is shipped using a carrier that we have selected. Once you place your order on our online store, we will provide you with an estimated delivery time. Please allow 1-2 business days for processing + delivery. Every effort is made to facilitate the delivery of your order on time. After your order is processed and fulfilled, we will send you an email containing the order tracking number. Once your order is fulfilled and placed in the hands of our selected shipping carrier, we cannot guarantee any delivery date indicated by the carrier.

Returns and Refunds

We do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may return your clothing within 30 days of it being shipped to you, as long as it is in new condition and has the original packaging and comply with all return policies.

No returns are accepted over 30 days. If we suspect you’re abusing the return policy (for example by returning products on multiple occasions or on a seasonal basis), we reserve the right to refuse your return.